Hey @DefenderHera, thanks for reaching out to us as I can appreciate your concerns with regards to content charges on your service. Have you contacted Mia sphere directly in regards to the refund of the charges? Their contact number is listed on the bill itself. Kartik
Hi Optus team, i have just received my latest bill and yet again it is hit by these unauthorised MIA Sphere Live charges. When this happened the first time the previous month I rang the Optus team, and got good help which was
1. an investigation in to the charges and a refund request
2. a temporary hold on this billing charge
3. a block on premium sms on my account to prevent any more
And now...a new bill arrives with more of the same supposedly stopped and reversed charges !!
I dont know whats gone wrong at Optus on this.
Can you reply with details on how a more senior Optus operator than the one i dealt with last month can reverse and fix this.
Hey @greenaway, sorry to hear of the on-going issues. We'll need to see your account to assist so please send me a private message with your phone number, full name and DOB. You can leave it with us and we'll have someone check it out asap.
Hey @idontknow, thanks for reaching out. I've copied a response I'd posted from a similar thread. Hopefully it's of some use to you.
We do understand the concern and changes are being made in response to customer feedback. I'd suggest checking out the following threads.
For the moment, we'd suggest jumping onto live chat → www.optus.com.au/livechat/pmobi. You'd need to ask the consultant to action the following for you.
If you need us to follow up on your refund, message us back here and we'll gladly help out