Hey @DefenderHera, thanks for reaching out to us as I can appreciate your concerns with regards to content charges on your service. Have you contacted Mia sphere directly in regards to the refund of the charges? Their contact number is listed on the bill itself. Kartik
Kartika__________________________________________________________________________
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Hey @greenaway, sorry to hear of the on-going issues. We'll need to see your account to assist so please send me a private message with your phone number, full name and DOB. You can leave it with us and we'll have someone check it out asap.
Hey @idontknow, thanks for reaching out. I've copied a response I'd posted from a similar thread. Hopefully it's of some use to you.
We do understand the concern and changes are being made in response to customer feedback. I'd suggest checking out the following threads.
For the moment, we'd suggest jumping onto live chat → www.optus.com.au/livechat/pmobi. You'd need to ask the consultant to action the following for you.
- Ask that they set your Premium SMS spend limit to $0.00. This prevents any third party provider from charging your Optus account.
- Ask that they raise a dispute with MIA Sphere Live. We're looking at a contact time-frame of 2-3 working days. Once the refund has been approved, it'll be credited back into your Optus account by the time your next invoice is due to come through.
- We suggest paying the difference between the content charge and your monthly access fee. You will not be penalised whilst a dispute is in progress.
If you need us to follow up on your refund, message us back here and we'll gladly help out
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