Just reviewing my bill for last month and I have eight charges from "MIA Sphere Live" on my account. I did not authorise these transactions and don't even know what they are for. Can I please have this refunded from my bill? I have been browsing other forums and this is obviously a scam so I don't know why you are still allowing this platform to bill through the Optus Billing service? I am very unhappy and upset about this.
I hope you have more luck than I have had trying to elicit a response from Optus about this issue. If I haven't heard from them by COB tomorrow then its a call to the telecommunications Ombudsman to see what they think.
Hey @Felicity11, that's generally the course of action we take. If a customer has unknowingly subscribed to a Premium SMS Content service, we'll set their spend limit to $0.00 and raise a dispute with the provider on your behalf. We'll quote a contact time frame of 1-2 business days. You'll either receive a credit refund back into your Optus account or we'll send out a refund cheque (which ever you prefer).
The content provider should contact you directly. If you haven't heard back, we'd need you to jump onto live chat and ask for an update → http://yesopt.us/chat2us. If you have any other questions for us on our end, please let us know.
Ah, sorry @Swarner, I didn't mean to ignore your post. Had you heard back from an Optus team member or a representative from the premium content provider? Let us know if you still need a hand with this one. We're always happy to help out.