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Andersm
New Contributor
New Contributor

MIA Sphere Live

I’ve received a strange charge from MIA Sphere Live and PrizeShake on my latest bill without my permission and I’d like it to be refunded/removed. 

2 Replies
petergdownload
Honoured Contributor
Honoured Contributor

Re: MIA Sphere Live

Do a search in this forum.

 

You should find out what to do.

 

Regards

 

Peter Gillespie

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Dan_C
Retired Employee
Retired Employee

Re: MIA Sphere Live

Hey @Andersm, these charges are known as premium SMS content charges. We'd need you to jump onto → live chat http://yesopt.us/chat2us. You'd need to ask the consultant to action the following:

 

  • Set your premium content spend limit to $0.00 (this prevents any content provider from charging your Optus account.)
  • Ask them to raise a dispute with MIA sphere. They'll quote you a contact time frame of 2-3 business days. A refund will be credited back into your Optus account. 

If you run into any issues, give us a shout. 

 

 

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