Is it just me or is anyone having issues with Optus and their billing mechanism. Having migrated from cable to NBN I have been told that I would get 6 months NBN free. Despite having to pay more in the long run since I was on a bundled plan.
That said every single month I've been facing issues either receiving any invoice or getting my services cut/throttled. It's been a joke ...
Care to comment on your experience?
Just adding a response to say it is disappointing to hear about your experience.
It's not something we can fix here on our customer forum however if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us so this ongoing issue can be resolved.
Could you please specify what issue you're having so we can try our best to get a solution?