Low Quality Service

K-C · ‎23-09-2019

Hi All,

Is it just me or is anyone having issues with Optus and their billing mechanism. Having migrated from cable to NBN I have been told that I would get 6 months NBN free. Despite having to pay more in the long run since I was on a bundled plan.

That said every single month I've been facing issues either receiving any invoice or getting my services cut/throttled. It's been a joke ...

Care to comment on your experience?

Ray_YC · ‎24-09-2019

Hi K-C,

Just adding a response to say it is disappointing to hear about your experience.

It's not something we can fix here on our customer forum however if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us so this ongoing issue can be resolved.

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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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3697 · ‎12-12-2019

Full of crap. No solution.

Ray_YC · ‎13-12-2019

Hi 3697,

Could you please specify what issue you're having so we can try our best to get a solution?

_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button

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