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Itemised local calls for landline

I need to obtain itemised local calls and all calls from landline, I have been told its not possible because the plan we are on doesn't charge for local calls therefore they are not itemised, it this for certain or is there a way of getting info, thanks.

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Retired Employee
Retired Employee

Re: Itemised local calls for landline

According to the information have on hand, we can provide call itemisation for the following:

Fixed home-phone/landline 

Local and 1300 calls

You will need to contact us to make this request. The easiest way is via Messaging through the My Optus app. 

Keep in mind: Due to the impact of COVID-19, extract requests may take up 20 days to be sent. 

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