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New Contributor Brendonchalks
New Contributor

It looks like I have been charged twice

I paid my bill that was the phone upgrade and my new phone bill on a different card then a day later was charged again for what seems to be my old phones bill on the account I used to be charged from but I didn’t owe any money ?

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Online Community Manager
Online Community Manager

Re: Charged

Hi Brendonchalks,

Not sure what has happened there.

Just a heads up that we don't have visibility of or access to customer accounts here on our public forum.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Message Us here or from your My Optus app under the Help menu.  

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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