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New Contributor Brendonchalks
New Contributor

It looks like I have been charged twice

I paid my bill that was the phone upgrade and my new phone bill on a different card then a day later was charged again for what seems to be my old phones bill on the account I used to be charged from but I didn’t owe any money ?

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Online Community Manager
Online Community Manager

Re: Charged

Hi Brendonchalks,


Not sure what has happened there.


Just a heads up that we don't have visibility of or access to customer accounts here on our public forum.


If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Message Us here or from your My Optus app under the Help menu.  


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