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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Jessie_T
New Contributor
New Contributor

Incorrect Plan Rate - Make Change Request

Hi, I recently had an issue resolved regarding a new serviced I availed online. My new contract is now on my account, however, I am still paying for my OLD PLAN, I am expecting to be paying for the new plan I signed up for. I already have the device with me and two billing cycles have passed but it's still not resolved. I have contacted support multiple times, but to no avail, no updates has been given. Can someone please help me out? I just want to pay for the correct service and contract to avoid problems in the future. 

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GuyCS
Moderator
Moderator

Re: Incorrect Plan Rate - Make Change Request

Hey @Jessie_T - apologies for the runaround. We'll check this out for you.

 

Can you please send me a private message with the following info:

 

Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Account number:


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