Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

New Contributor
New Contributor

Incorrect Plan Rate - Make Change Request

Hi, I recently had an issue resolved regarding a new serviced I availed online. My new contract is now on my account, however, I am still paying for my OLD PLAN, I am expecting to be paying for the new plan I signed up for. I already have the device with me and two billing cycles have passed but it's still not resolved. I have contacted support multiple times, but to no avail, no updates has been given. Can someone please help me out? I just want to pay for the correct service and contract to avoid problems in the future. 

0 Kudos
1 Reply

Re: Incorrect Plan Rate - Make Change Request

Hey @Jessie_T - apologies for the runaround. We'll check this out for you.


Can you please send me a private message with the following info:


Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Account number:

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos