Hi, I recently had an issue resolved regarding a new serviced I availed online. My new contract is now on my account, however, I am still paying for my OLD PLAN, I am expecting to be paying for the new plan I signed up for. I already have the device with me and two billing cycles have passed but it's still not resolved. I have contacted support multiple times, but to no avail, no updates has been given. Can someone please help me out? I just want to pay for the correct service and contract to avoid problems in the future.
Hey @Jessie_T - apologies for the runaround. We'll check this out for you.
Can you please send me a private message with the following info:
Are you the primary account holder: Y/N
Date of birth: