So frustrated at Optus for charging me for NBN service when it could not be used due to them sending out incorrect modem. Despite a number of calls and chats and hrs wasted Optus still insist that I owe them money, where as they owe me money, having failed to give me a credit.
Getting this sorted has been made difficult as the people at Optus tell lies and never do what they promise on the phone.
Solved! Solved: Go to Solution.
Disappointing to hear about your experience.
We're unable to assist with billing enquiries here as we don't have visibility or access to customer accounts.
If not, next time you call/chat you can ask to speak with a Manager if you haven't already.