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New Contributor Lindsay29
New Contributor

Incorrect Charges on bill

On my bill issued via email on 25th January, I have been incorrectly charged a paper bill charge of $2.20, despite receiving a text from Optus on Jan 3rd stating "to save paper your bill will be switched to paperless and it will now be sent via email." This is after I've ALREADY paid for a second paper bill after I was told in the Optus shop it would only be the first ONE and then automatically switched to paperless. 

 

On the same bill, I have also incorrectly been charged for "voicemail to MMS". I have never signed up to this service, was never notified in the Optus shop of this extra charge for this UNWANTED 'service,' and have never received any notification via email or text that I would suddenly be charged for this. 

 

I require both of the above charges to be removed and my bill reissued. I will pay only for the bundle and plan that I signed up for.

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RetiredModerator Toomey
RetiredModerator

Re: Incorrect Charges on bill

Hey Lindsay, So sorry for the troubles, I can fix that up for you. Shoot me a PM with your phone number, full name and DOB.


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New Contributor Lindsay29
New Contributor

Re: Incorrect Charges on bill

Thank you. I have sent you a PM.

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RetiredModerator AlexRH
RetiredModerator

Re: Incorrect Charges on bill

Cool, I've replied 🙂


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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