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New Contributor Chris_R
New Contributor

How to cancel multiple (>20) services?

Hi - Does anyone know how to cancel a number of legacy Optus business phone and internet services without having to read out every single phone number or internet identifier to a CSR?  

 

There seems to be no way to contact an Optus account manager or anyone else to provide a written list of services to cancel - instead, I apparently have to speak to a foreign call centre and read out scores of numbers?

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RetiredModerator JordanOptus
RetiredModerator

Re: How to cancel multiple (>20) services?

Hey @Chris_R, sounds like an old fleet account. Your best bet would be this number → 1300 318 357. You can find more contact info for business here.

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New Contributor Chris_R
New Contributor

Re: How to cancel multiple (>20) services?

Thanks Jordan - It seems the closest thing to being able to provide Optus with a list of services to cancel is Chat Support.  It would be nice to be able to email a list in instead, but Chat is better than being on the phone for an hour +.

 

Thanks, Chris_R

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