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2017-03-18 12:34 PM
I have tried calling, have tried chatting but I still get charged that $2 monthly fee for the paper bill even though I have the setting switched to receive digital only on my Account Preferences. Am I doing something wrong?
2017-03-19 03:09 PM
Hi Camuszn, what account is this for? In the case of a cable service, you won't be charged a paper bill fee as online billing is currently not available. You are charged a fee if you don't have direct debt set up though. Let us know if you require further clarification. Al