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How do I properly get OPTUS to stop mailing me a physical copy of my bill?

camuszn

I have tried calling, have tried chatting but I still get charged that $2 monthly fee for the paper bill even though I have the setting switched to receive digital only on my Account Preferences. Am I doing something wrong?

 

Thanks

Re: How do I properly get OPTUS to stop mailing me a physical copy of my bill?

Alistar

Hi Camuszn, what account is this for? In the case of a cable service, you won't be charged a paper bill fee as online billing is currently not available. You are charged a fee if you don't have direct debt set up though. Let us know if you require further clarification. Al

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