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New Contributor Branka
New Contributor

How can I cancel my contract?

Dear Sir/Madam,

 

I left Australia a mounth ago,and I am living in Europe right now. I have a contract with you for two years. When I opened the contract the worker in the Optus store told me that I can close it when I leave Australia. Two days before I left, I visited your store and I wanted to close my contract for internet data, but they told me that I have to do it online or to call Optus team. I tried to call Optus team but no one answered. So now I got another bill for this month and I can't pay it because I didn't use internet for this month, cause I was outside Australia. Can you please tell me what should I do to cancel my contract with Optus? Thnaks a lot,

 

Best regards,

Branka 

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Esteemed Contributor
Esteemed Contributor

Re: How can I cancel my contract?

Contact billing and accounts via the live chat link below as they should be able to do that for you.

 

Edit: I forgot to mention that if your 2 year contract is not finished they may charge break of contract fees.

 

https://www.optus.com.au/notices/service-chat

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