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I have received a message saying FreeMsg: Your subscription to Hip Tap costs $6.99/wk charged to your mobile account. Opt-out send STOP to 19789168 HELP:1800985068
I looked back and it turns out that I also received that same message 3-4 weeks ago. Does anyone know if this is a virus? I am currently travelling in Portugal and have bad wifi so I can't contact anyone to check up if I am actually being charged for this random thing. I have never clicked on anything or have never signed up for any service so I'll be really pissed off if I'm getting charged for something.
$7 a week is a (moderated for language use) load of money for me
Any advice would be greatly appreciated!!!
This isn't a virus, it sounds like Premium SMS.
Premium SMS is a service that provides premium content (ringtones, games, horoscopes, TV voting, etc), which is charged to your phone bill. You do need to 'opt-in' before you would be charged, but unfortunately not all Premium SMS providers are honest, which may be the case with you.
It looks like you would be charged $6.99 per message in this case.
Normally, the first thing to do is to reply with 'STOP', which will opt you out and stop any further messages, but as you're roaming, your best bet might be to use Live Chat. They can;
i@Melanie__ - Apologies about the late reply there. As @TheWonderRabbit has mentioned, it does sound like you may have been charged with some premium content services. I recommend checking out our website here → http://www.optus.com.au/shop/support/answer/content-faqs-spend-control?requestType=NormalRequest&id=... for more information regarding these charge. We can place a barring on them for you - please send us a PM (http://yesopt.us/pmvicky) with your full name, DOB and service number and we can get this sorted for you.
Oh no! I'm sorry to hear that Tane 😞
You're most welcome to PM me your details and I'd be happy to arrange a $0 spend limit on your account for this.
I can also dispute the charges with the provider for you.