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Happyclick

Hi what is this charge on my bill? I didn’t authorise this.

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Online Community Manager
Online Community Manager

Re: Happyclick

Hey @Courtneyy, these charges are known as Premium SMS content services, I'd need you to follow the instructions below:

 

jump onto live chat → www.optus.com.au/livechat/pmobiYou'd need to ask the consultant to action the following for you.

 

  • Ask that they set your Premium SMS spend limit to $0.00. This prevents any third party provider from charging your Optus account.
  • Ask that they raise a dispute with MIA Sphere Live. We're looking at a contact time-frame of 2-3 working days. Once the refund has been approved, it'll be credited back into your Optus account by the time your next invoice is due to come through.

We've recently made a commitment to suspend a number of third party content providers by January 31st. For more info you can check out our blog → https://yescrowd.optus.com.au/t5/Blog/Changes-to-our-Premium-Services-offering/ba-p/351928.

 

“We’re suspending certain subscription-based Third Party Content providers on all mobile services that use the Optus network (except Virgin Mobile Australia customers)."

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