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New Contributor Methusaleh
New Contributor

Final Bill - Payment Processing Fee

I have recently paid my final bill online. It is for a mobile account.  When I paid the bill, I paid the full amount $98.08.  I have since been sent a new bill for the total of $0.37 to cover the 'Payment Processing Fee-Amex'.  

 

I am not sure how I am supposed to pay 37 cents.  Will I be charged a second fee on this one too?

 

Can someone from Optus please sort this out for me. It really sounds like something that just shouldn't happen in this day and age.

 

Thanks,

 

Mr. No-Sense

 

 

 

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2 Replies
Honoured Contributor
Honoured Contributor

Re: Final Bill - Payment Processing Fee

Any AMEX user knows there's usually a processing fee. 

 

Yeah its dumb Optus didn't rollit in to the final bill but the internet abounds with tales of hours and $ spent trying to settle the last 50c of a corporate bill. Perhaps contact livechat and ask for billing and they should wipe the debt on request.

 

Regards

 

Peter Gillespie

New Contributor Methusaleh
New Contributor

Re: Final Bill - Payment Processing Fee

Thanks Peter. I did just that and they fixed up everything perfectly.

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