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2018-08-21 05:31 PM
@Smleeesmile, best to jump ontoLive Chat for this one.
They'll check if we've received payment. Depending on your method of payment, it may take 24-48 hours for the payment to reflect on our end.
You'll usually receive an SMS confirming that we've received a payment.
You can also report a payment through the My Optus app
- In My Optus app: Go to Billing > Report a payment
- Text the word Menu to 9999 > Follow the prompts (available from restricted services)
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2018-08-21 10:48 PM
You can also report a payment on the Optus phone app I believe.