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New Contributor
New Contributor

FEE charged for non direct debit and paper bill

Hello. I am querying my bill from Optus account covering landline/mobile and internet plan. 

Previously you charged only one fee (non direct debit). now you are also charging fees for paper invoice. 

I understand the fee for paper invoice (postage etc) but I think the fee for non direct debit fee is unfair. 

Previously your team has posted on-line the two fees would not be charged-only one fee.

I called into the Warwick WA branch and was told if I pay the bill in an Optus office the non D/D fee would not be charged. 

I paid at the Optus Shop and both fees have even charged on my current bill.

I am a pensioner and I think the non D/D debit fee is very unfair and will have to look elsewhere if nothing can be done about these charges.

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Trusted Contributor
Trusted Contributor

Re: FEE charged for non direct debit and paper bill

Do you have an     xxxxxx@optusnet.com.au    email address, that you can't stop using because your whole world revolves around it?

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Moderator
Moderator

Re: FEE charged for non direct debit and paper bill

Hi @DLB, apologies for the inconvenience caused. We can certainly help with the online billing options.  Feel free to chat with our customer care here →  http://yesopt.us/chat2us and we can help.


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Occasional Contributor
Occasional Contributor

Re: FEE charged for non direct debit and paper bill

well i got sick of optus and now moved to telstra and pay less for more.  my network I get near 100MBPS download and 40 MBPS upload - ip phone now works without backgrouns static noise

 

 

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