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New Contributor
New Contributor

Excessive Late Fee for no reason

Hello.

 

I have paid all of my recent bills,  only to find that I have been charged $140 for my $40 plan.

 

Is there a way I can dispute this?

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Respected Contributor
Respected Contributor

Re: Excessive Late Fee for no reason

Wow what does that $140 relate too? I certainly can't see it being a late fee.

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. 😉
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Honoured Contributor
Honoured Contributor

Re: Excessive Late Fee for no reason

You can certainly dispute things but as mentioned, a late fee wouldn't exceed $20. 

 

Check your bill (paper, email or here on line) and see what it says you have been charged for.

 

Possibly excess data ($10 per Gb) or a piece of equipment (modem?) for $100?

 

Regards

 

Peter Gillespie

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New Contributor
New Contributor

Re: Excessive Late Fee for no reason

Is there any way I can contact Optus about this?

 

I won’t hesitate to take this up with the TIO

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Honoured Contributor
Honoured Contributor

Re: Excessive Late Fee for no reason

Sure,

 

Phone or Livechat (24/7 on this forum). First thing is to figure out what the charge is for.

 

If Optus can't provide a suitable answer then an official complaint to OPtus is needed (detailing the issue and resolution desired.) - you'll need to write a letter.

 

If after 10 days you don't have a suitable repsonse then on to the TIO.

 

Regards

 

Peter Gillespie 

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