cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
New Contributor
New Contributor

Excess Data Complaint

I have been going over my data for the past few months I cannot afford the bills as your staff assured me I have plenty of data available for my household
I refuse to Continue to pay over date fees ! I called your staff and were so rude unable to help me and passed me from department to department and finally the hang out on me really disrespectful

0 Kudos
Reply
1 Reply
Highlighted
Online Community Manager
Online Community Manager

Re: Complaint

Hi Juani,


It you're regularly going over your monthly included data, please see Understanding and Managing Your Data Usage

You should also consider increasing your plan to receive more data each month to prevent this from happening.

How to View and Change Plans


Please leave Optus a message for further assistance and someone will get back to you as soon as possible. 



_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors