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New Contributor funnypaws
New Contributor

Email contacts for Optus Mobile

Hi Folks, I'm new. I'm wondering if anyone has an email address to speak to Optus Mobile billing department - I'm tearing my hair out here trying to work out why my direct debit won't work, but I can't call or live chat with anyone - I've been trying all week. 

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Trusted Contributor
Trusted Contributor

Re: Email contacts for Optus Mobile

Unfortuantely their is no email address for support.

 

Best I can offer is for one of the Moderators ont his forum to contact you directly.

 

(I always use web chat myself)


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New Contributor funnypaws
New Contributor

Re: Email contacts for Optus Mobile

Thanks so much for your reply - I would love to use web chat but I've not been able to connect to it all week - they send me links and tell me they will text me later to start a chat. So far I've heard nothing. I just feel so frustrated - my direct debit is set up correctly but my account is 'overdue'. And yes I've checked it online and it is set up correctly and there's money in my account. Sigh.... I suspect that a moderator can't really help unless they have a magic phone number that I can call. 

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Online Community Manager
Online Community Manager

Re: Email contacts for Optus Mobile

@funnypaws, you can always send us a private message 🙂 Click on my YesCrowd handle and hit the message tab in my profile section. We'll get back to you as soon as we can. 

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