I'm trying to get through to an employed Optus worker so that I can discuss my phone bill. I want to speak to a real person not just hear a voice over the phone
Hey @Germaine64 if you're having trouble getting through on the phone you can always use our Live Chat service.
Not sure what you mean by a real person as phone support are staffed by real people once you get though the automated selection of the correct department. You can try 133937 or accounts on the live chat below if you don't wish to use the phone.