Hmm that is unusual, was your Direct Debit set up after you made the card payment?
You're welcome to PM me your details & I can take a look at this for you.
__________________________________________________________________________ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button