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New Contributor AlexS
New Contributor

Direct debit processing fee?



Why am I being charged a processing fee on direct debit?


(Disclaimer: It's only 25 cents, I'm more upset about the principle) I switched to direct debit to avoid this.


How much more money do you want to weasel out of me Optus? I'm on a fixed cost contract for another 12 months (errr, I was).


Please tell me there's a reasonable explanation (other than: Optus wants money).



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Moderator Marie

Re: Direct debit processing fee?

Hey @AlexS,


Hmm that is unusual, was your Direct Debit set up after you made the card payment?


You're welcome to PM me your details & I can take a look at this for you.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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