Accepted Solution

DCB Refund


Is this email legit??


Hi there,

Ensuring your billing is correct is of utmost importance to us. We identified that you may have incurred third party content charges that you shouldn't have paid for.

To make things right, we’re offering you a refund of $14.90 for these charges. Visit '' for more information or to accept this refund using your unique PIN: XXXXXXXX.

If you have additional questions, you can chat with us anytime at or call us on 1800 672 501 during the hours of Monday to Friday 8am to 7pm AEST and Saturday 9am to 5pm AEST.


Re: DCB Refund


Very much legit.


Even a post about it:

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Re: DCB Refund


Hi, New to this!!!!   Still havent received my refund. Is there a time factor? Is it paid direct to your bank account or credited to the next charge account?

If you have an answer would appreciate some feedback.

Many Thanks,



Re: DCB Refund


Hi Sajon,

Customers can contact Optus to discuss any questions they may have regarding Direct Carrier Billing and refunds by phone on 1300 720 225   

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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