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CREDIman
New Contributor
New Contributor

Credit difficulties

Hi,

I was sold my business plan with a "fighting Fund credit" amount to cover the cost of me cancelling my old plan with a different provider. This credit was meant to be applied to my 4th bill, however it doesnt seem to have been.

Has anyone else had a similar eperience? 

Any help is greatly appreciated.

 

Thankyou ๐Ÿ™‚ 

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Jeneral__Pain
Trusted Contributor
Trusted Contributor

Re: Credit difficulties

Your exit fee only gets charged when you actually cancel or port out. 

 

But if youve transferred to a new account holder, the account gets the contract.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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CREDIman
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New Contributor

Re: Credit difficulties

THanks for the reply ๐Ÿ™‚ 

I have already ported to optus so i have been an active member for almost 4 months now. The issue i have been having is to do with promised "fighting fund credit not being applied.

Any help would be greatly appreciated.

 

Thanks

๐Ÿ™‚ 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Credit difficulties

This is not something that we can currently assist with here on the forum.

If you still need assistance, please chat with a Business Specialist.

Let us know how you go.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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CREDIman
New Contributor
New Contributor

Re: Credit difficulties

Hi Ray,

 

Thanks for the reply. I have already attempted this with no tangible results. It seems that all involved wish to wash their hands of the matter rather quickly before any explanation can be given. I shall await a response from my alleged new "account manager" who,  at the moment, isnt responding to emails or answering his phone. 

Great phone deals Optus, but horrible service, unbelievable. Shame on you ๐Ÿ˜ž 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Credit difficulties

Disappointing to hear that. Feel free to send me a private message if you know their details and I'll be happy to chase this up.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
Mie897
New Contributor
New Contributor

Re: Credit difficulties

Need to talk to someone about my credit missing
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