Credit difficulties

[#1]

Hi,

I was sold my business plan with a "fighting Fund credit" amount to cover the cost of me cancelling my old plan with a different provider. This credit was meant to be applied to my 4th bill, however it doesnt seem to have been.

Has anyone else had a similar eperience? 

Any help is greatly appreciated.

Thankyou :-) 

[#2]

Your exit fee only gets charged when you actually cancel or port out. 

But if youve transferred to a new account holder, the account gets the contract.

[#3]

THanks for the reply :-) 

I have already ported to optus so i have been an active member for almost 4 months now. The issue i have been having is to do with promised "fighting fund credit not being applied.

Any help would be greatly appreciated.

Thanks

:-) 

[#4]

This is not something that we can currently assist with here on the forum.

If you still need assistance, please chat with a Business Specialist.

Let us know how you go.

[#5]

Hi Ray,

Thanks for the reply. I have already attempted this with no tangible results. It seems that all involved wish to wash their hands of the matter rather quickly before any explanation can be given. I shall await a response from my alleged new "account manager" who,  at the moment, isnt responding to emails or answering his phone. 

Great phone deals Optus, but horrible service, unbelievable. Shame on you :-( 

[#6 · Accepted solution]

Disappointing to hear that. Feel free to send me a private message if you know their details and I'll be happy to chase this up.