Solved: Re: Credit difficulties

CREDIman · ‎27-03-2019

Hi,

I was sold my business plan with a "fighting Fund credit" amount to cover the cost of me cancelling my old plan with a different provider. This credit was meant to be applied to my 4th bill, however it doesnt seem to have been.

Has anyone else had a similar eperience?

Any help is greatly appreciated.

Thankyou :-)

Jeneral__Pain · ‎28-03-2019

Your exit fee only gets charged when you actually cancel or port out.

But if youve transferred to a new account holder, the account gets the contract.

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CREDIman · ‎01-04-2019

THanks for the reply :-)

I have already ported to optus so i have been an active member for almost 4 months now. The issue i have been having is to do with promised "fighting fund credit not being applied.

Any help would be greatly appreciated.

Thanks

:-)

Ray_YC · ‎02-04-2019

This is not something that we can currently assist with here on the forum.

If you still need assistance, please chat with a Business Specialist.

Let us know how you go.

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CREDIman · ‎07-04-2019

Hi Ray,

Thanks for the reply. I have already attempted this with no tangible results. It seems that all involved wish to wash their hands of the matter rather quickly before any explanation can be given. I shall await a response from my alleged new "account manager" who, at the moment, isnt responding to emails or answering his phone.

Great phone deals Optus, but horrible service, unbelievable. Shame on you :-(

Ray_YC · ‎08-04-2019

Disappointing to hear that. Feel free to send me a private message if you know their details and I'll be happy to chase this up.

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