Im trying to set up direct debit for my account, but am having trouble with what a 'Credit card Nickname' is? What is that? Every time I type something into the box... it says 'user not found' help!
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The "credit card nickname" is a reference for your own use, so you know which card you're using.
My nickname for my usual card is "NAB Visa Debit" so I know it's that card.
I have no feedback on that particular error, beyond try using a different browser.
Hey Cygnetly 🙂
glenn0 is correct you can set a name for your card if you like.
I haven't seen this error message in the past.
Could you please send a screenshot through via PM and we'll have our website team check it out.