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New Contributor Cygnetly
New Contributor

Credit Card Nickname

Hey guys! 

Im trying to set up direct debit for my account, but am having trouble with what a 'Credit card Nickname' is? What is that? Every time I type something into the box... it says 'user not found' help! 

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Super Contributor
Super Contributor

Re: Credit Card Nickname

The "credit card nickname" is a reference for your own use, so you know which card you're using.


My nickname for my usual card is "NAB Visa Debit" so I know it's that card.


I have no feedback on that particular error, beyond try using a different browser.


Loyal Optus customer. My opinions are my own.
Moderator Marie

Re: Credit Card Nickname

Hey Cygnetly 🙂 


glenn0 is correct you can set a name for your card if you like.


I haven't seen this error message in the past.


Could you please send a screenshot through via PM and we'll have our website team check it out.



I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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