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New Contributor YAbh
New Contributor

Credit Balance after disconnection

I have recently disconnected my connection and account is now showing credit balance. I had setup a direct debit to pay my bills. Can the credit balance be transferred back into my account? 

thanks

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Regular Contributor
Regular Contributor

Re: Credit Balance after disconnection

Yes, but you will need to ask Customer Service to process a refund, I'd suggest jumping on live chat at http://yesopt.us/chat2us and ask them to put a request into process a refund.  The refund, may be issued by EFT/Cheque, and not the same method as the payment was made etc.

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New Contributor YAbh
New Contributor

Re: Credit Balance after disconnection

thank you

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