I've been trying to find ways to leave a compliment but couldn't so I'm just going to put it here.
I just got off the phone to Lex (cp557487) from the mobile billing depeartment and he was extremely helpful. Lex was very professional and well mannered. He is definitely an asset to the company. I hope to talk to him in the future. So reliable and kind.
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Thanks for the kind words @melodyfoo, I'm glad to hear Lex was able to provide excellent service and have passed your comments on to their manager for recognition :-)