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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor anthonyqld
New Contributor

Complaints Procedure

 

Is there anyway to lodge an official complaint via email before I go to the TIO? The only procedure I can see on the site is via mail, which isn't practical. I tried Live Chat and get given conflicting information or completely ignoring questions, so that isn't a solution.

 
2 Replies
Trusted Contributor
Trusted Contributor

Re: Complaints Procedure

Their is no email based complaints process - only whats outlined e.g. snail mail.


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RetiredModerator Brock_E
RetiredModerator

Re: Complaints Procedure

Thanks for touching base, @anthonyqld. I'm sorry for the time it's taken to get back and for the experience you've endured that has made you want to place a formal complaint.

If you'd like to formally submit your feedback, you can do so through our enquiries form here.

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