Complain about the bill

[DairyElaine]

For last month, you cancelled my direct debit without my agreement, even no one told me. Then I got a overdue, and you are charging me 17 dollars this month. It is not my fault, so you shouldn't charge me.

[Yeldarb · Accepted solution]

Assuming it was a $15 late payment fee and a $2 paper bill fee I would be having a word with accounts on the live chat link below. I think they would be more than reasonable about looking at those fees if you were to explain to them how it came about.

http://www.optus.com.au/shop/notices/service-chat

[Thenghiep]

My plan was terminated on October 2018 after 2 years on cotract I applied for a $35 plan it was appoved by Optus, however

you keep deducting the full fee of $122.20 without my knowledge until recently I found out that my nab account has been withdrawn as usual by you for long time until I cancelled your withdrawal this month.

You message to me asking me to pay same as my plan ie, $122.20 per month.

I am asking you to refund my money that you wrongly withdrew from my account.

Can you check with your system as to why you did not withdraw $35.00 per month as agreed but you automatically withdrew same as in the terminated plan.

My phone account is *hidden*

I await your refund. I can give you my account for you to transfer the refund money to me.

*personal information hidden*

[Ray_YC]

Your personal information has been hidden on our public forum.

This is not something that we can currently assist with here on the forum.
Please chat with us.