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2017-05-31 01:30 PM
For last month, you cancelled my direct debit without my agreement, even no one told me. Then I got a overdue, and you are charging me 17 dollars this month. It is not my fault, so you shouldn't charge me.
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2017-05-31 01:39 PM
Assuming it was a $15 late payment fee and a $2 paper bill fee I would be having a word with accounts on the live chat link below. I think they would be more than reasonable about looking at those fees if you were to explain to them how it came about.
2019-05-14 05:11 PM - last edited on 2019-05-14 11:11 AM by Ray_YC
My plan was terminated on October 2018 after 2 years on cotract I applied for a $35 plan it was appoved by Optus, however
you keep deducting the full fee of $122.20 without my knowledge until recently I found out that my nab account has been withdrawn as usual by you for long time until I cancelled your withdrawal this month.
You message to me asking me to pay same as my plan ie, $122.20 per month.
I am asking you to refund my money that you wrongly withdrew from my account.
Can you check with your system as to why you did not withdraw $35.00 per month as agreed but you automatically withdrew same as in the terminated plan.
My phone account is *hidden*
I await your refund. I can give you my account for you to transfer the refund money to me.
*personal information hidden*
2019-05-14 11:12 AM
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