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New Contributor

Charged for 1300# called on my fixed line account.

I have recently changed to an NBN plan (from HFC) and now have to pay extra for my calls. I have a back to base alarm hard wired that calls out everyday.

EVen though we don't use our landline phone I took the local call package to cover the back to base alarm calls.


Turns out the security company number is a 1300# that they use so not to charge their customers.


I was charged $7.00 for 22 1300# calls which is more than the $5.00 I pay to cover the local call option.


Anyone know how I can get these calls included in my plan?

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