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New Contributor christiano
New Contributor

Charge after account cancelation

Dear Optus Customer service,

Before I have to leave Australia (my visa run out) I inform Optus to cancel my monthly subscription. That was done via Optus chat. In that occasion, after asking many questions about why I am leaving Optus and go through my details, they inform me that it is all done and we agree that my account would be finished end of April.

Now reviewing my bank account I realise that Optus have charged me the months of May and Jun. And now I have another bill for the month of July although I already reply; the Jully bill email, that I no longer have an account with Optus and I have cancelled my account in April.

I want the full refund for the month of May and Jun and stop receiving bills.

I am using this portal as I already try life chat who doesn't work overseas, spending phone calling the Call 24/7 service with no luck and there is no email account to send an email.

I looking forward to solving this bills issues

Kind regards,

Account Number: *moderated*
Service Number: *moderated*


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RetiredModerator Toomey

Re: Charge after account cancelation

Hi Christian, thanks for raising this with us and my apologies for the issues. I have removed your personal information from public view, please use private message to send me the below information so I can check this for you.


Full Name:
Account Number:
Are You The Primary Account Holder: Yes/No

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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