Can no longer access my mobile phone bills through my account

[mgculver]

Used to be, when I logged into my account, I could see both my NBN and mobile phone bills. I can still see my NBN bill but no mobile usage. It has a message saying that, "We're sorry. You may not be able to access some of your information.........Chat with us."

Problem is, chat no longer works.

How do I fix this?

[Ray_YC]

We can confirm Chat works. You may need to try another browser?

You may have luck adding it back in following this help and support guide for Adding services in My Account.

[mgculver]

When I try that, I get "https://www.optus.com.au/customercentre/myaccount/notauthorised"

??