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New Contributor mgculver
New Contributor

Can no longer access my mobile phone bills through my account

Used to be, when I logged into my account, I could see both my NBN and mobile phone bills. I can still see my NBN bill but no mobile usage. It has a message saying that, "We're sorry. You may not be able to access some of your information.........Chat with us."

 

Problem is, chat no longer works.

 

How do I fix this?

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Online Community Manager
Online Community Manager

Re: Can no longer access my mobile phone bills through my account

We can confirm Chat works. You may need to try another browser?

You may have luck adding it back in following this help and support guide for Adding services in My Account.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor mgculver
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Re: Can no longer access my mobile phone bills through my account

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