cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Occasional Contributor Peterchen
Occasional Contributor

Call out fee

I report a fault. The technitian come to my house. He found there is no falt inside my house. It was programing problem. Should I been charged call out fee?

0 Kudos
Reply
8 Replies
Crowd Champion caaf
Crowd Champion

Re: Call out fee

when you say programming issue, can I ask relaying to what? Exchange? Optus supplied modem? Computer?

Cheers Dave

Note..This is an open and public support forum please refrain from posting private/personal information. 😉
__________________________________________________________________________
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
RetiredModerator AlexRH
RetiredModerator

Re: Call out fee

Hey @Peterchenm, generally speaking this fee would be charged if the fault is caused by you or your own equipment - so if the fault was found to be caused by a programming problem on your end, this may be the case. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Occasional Contributor Peterchen
Occasional Contributor

Re: Call out fee

Hi,

The problem is not cause by my end ( inside my house). It has been check and confirm by Telstra technistion.

 

Regards,

Peter

0 Kudos
Reply
RetiredModerator Hannah-L
RetiredModerator

Re: Call out fee

Hey @Peterchen, has a charge been applied to your bill for this visit? Do you still have the fault reference number?

0 Kudos
Reply
Occasional Contributor Peterchen
Occasional Contributor

Re: Call out fee

Hi,

 

Fault ref: 16900957. I have got a massage the charge will apply on my next bill.

 

Regards,

Peter

0 Kudos
Reply
Highlighted
Valued Contributor
Valued Contributor

Re: Call out fee

Hi Peter, the charge is applied if the issue is found to be inside the property. Telco responsibility for the cabling ends at the network boundary point of the property. Anything past that point is the responsibility of the property owner to maintain. The wholesale technician can repair this for you but will charge this call out fee as the work is out of scope for them. This sounds like what has happened in your case. 

0 Kudos
Reply
Occasional Contributor Peterchen
Occasional Contributor

Re: Call out fee

Hi,

I say again the fault is not inside my property!

Please check!

 

Regards,

Peter

 

0 Kudos
Reply
Valued Contributor
Valued Contributor

Re: Call out fee

That's something Telstra will determine. If that's the case then no call-out fee will be charged. -Scott

0 Kudos
Reply
Top Contributors