when you say programming issue, can I ask relaying to what? Exchange? Optus supplied modem? Computer?
Hey @Peterchenm, generally speaking this fee would be charged if the fault is caused by you or your own equipment - so if the fault was found to be caused by a programming problem on your end, this may be the case.
Hi Peter, the charge is applied if the issue is found to be inside the property. Telco responsibility for the cabling ends at the network boundary point of the property. Anything past that point is the responsibility of the property owner to maintain. The wholesale technician can repair this for you but will charge this call out fee as the work is out of scope for them. This sounds like what has happened in your case.