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2017-09-26 09:19 AM
I was reading a fb article and up popped a page saying I'd been subscribed to Buzzobee. I received a text message informing me I'd been signed up and paying $6.99/month, but to reply STOP to optout. I immediately did so but have been charged $6.59 on my last bill - $6.36 to subscribe and $0.23 to cancel. I have since set my PSMS to $0 but would like to have the existing charges refunded as I did not agree to subscribe in the first place. I sent my details via private message to someone who helped with this issue last month (Aman_B) but with no reply so thought I'd post here as well.
2017-09-27 10:02 AM
It looks as though you may have accepted a subscription to a content service provider, they sometimes hide in ads/links that you may have clicked on. Not to worry , jump onto live chat → http://yesopt.us/chat2us. You'll to request to set your Premium SMS spend control limit to $0.00. This will prevent any third party content provider from charging your Optus account. The consultant can also raise a dispute with the provider on your behalf. They'll be in contact within 2-3 business days to arrange a refund.
2017-11-22 11:14 AM
The same thing happened to me and a lot of your subscribers, but you are putting the onus back on us, which is unfair, your conteent provider hid the subscribe link, basicly that's fraud don't you agree? The fact that we not only have to pay for a subscription we didn't agree or want THEN have to pay a cancellation fee is very very poor of you. Most of us aree not even aware that we have a spend acount with you enabled by default - don't you think it's up to you to set it as a default of zero and have pople st thee limit them selves if they even want it?
2017-11-23 12:17 AM
Just a quick heads up to let you know that I've replied back to your private message. I think you may of misunderstood my initial response and I'm hoping that we'll be able to clear the air. Hope to hear back from you soon.
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