Oh dear! That's not right, @kierbear - we'll definitely need to get to the bottom of it for you.
You can chat with our Billing team directly via Live Chat HERE.
__________________________________________________________________________ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button