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New Contributor Mika23
New Contributor

Billing started before activation

Hi there,


I signed up for a service 08/03 and received the phone/activated the service 15/03. Looking at my account online, it shows the billing beginning on the order date and not the activation date.


I was also talking to online chat support and asked for proof of purchase or a tax invoice, but apparently they cannot supply this for 72hours after activation, is this right? 

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RetiredModerator Esther

Re: Billing started before activation

Hey Mika23 - sounds odd indeed! Happy to take a look at this for you if you like? Please send me a private message with your full name, mobile number and DOB for ID and I'll address your queries Smiley Happy

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