Just spent 45 minutes on the phone to Optus as I'm getting bills for a service I cancelled in May. Was referred to 5 people, each of whom said you've been put through to the wrong department, I'll put you through to someone who can help. After the 5th person said this I politely hung up.
Just want to know, is this a record ? Staggering incompetence. Would have used live chat but the link is always dead.