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New Contributor
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Billing for cancelled service

Just spent 45 minutes on the phone to Optus as I'm getting bills for  a service I cancelled in May.  Was referred to 5 people, each of whom said you've been put through to the wrong department, I'll put you through to someone who can help.  After the 5th person said this I politely hung up.

 

Just want to know, is this a record ?  Staggering incompetence.  Would have used live chat but the link is always dead.

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Online Community Manager
Online Community Manager

Re: Billing for cancelled service

Doesn't sound great @ORC. We're always happy to help out from our end.
 

You're welcome to send us a private message. I'll need your full name, DOB and mobile number.

 

We should be able to back-date the cancellation to the original request date. Let us know once that's been sent and we'll get back to you as soon as we can.  

 

Would have used live chat but the link is always dead.

 

I've given it a test, it seems to be working fine. A chat bubble should pop up on the right corner of your web browser. Depending on your internet speed, it can take a few seconds to show. 

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