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New Contributor berlinkaur
New Contributor

Billing Issues

I am being billed extra for a subscription i never subscribed too. I tried calling optus but there was no way to connect to a salesperson in optus that could help. Please advise. 

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Esteemed Contributor
Esteemed Contributor

Re: Billing Issues

Might pay to have a read of the link below as it explains what these charges are and how to avoid them in the future. If you can't get through on the phone you can always try the live chat (second link) below if you wish.

 

http://www.optus.com.au/shop/support/answer/content-services-faqs-spend-control?requestType=NormalRe...

 

http://www.optus.com.au/shop/notices/service-chat

 

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RetiredModerator Miles_R
RetiredModerator

Re: Billing Issues

So sorry to hear this, @berlinkaur. It sounds as though you've unknowingly subscribed to a third party content service. Could you please PM us with your service number, full name and DOB so that I can take a look for you?

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