I've been charged a disconnection fee, for services which could not be delivered as agreed when I signed up.
I communicated this during my disconnection phone call and was advised and guranteed I would not be charged. Yet I now have 500 of discconection fees to my bill.
I would like to have someone contact me about this and resolved within the next 72 hours. I will lodge a complaint to the TIO if this is not resolved. Not only did Optus delay my connection of services and require me to take 2 days off work you have now also charged me for services not provided.