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New Contributor VickyC
New Contributor

Billing - Incorrect Charges

I've been charged a disconnection fee, for services which could not be delivered as agreed when I signed up.

 

I communicated this during my disconnection phone call and was advised and guranteed I would not be charged. Yet I now have 500 of discconection fees to my bill.

 

I would like to have someone contact me about this and resolved within the next 72 hours. I will lodge a complaint to the TIO if this is not resolved. Not only did Optus delay my connection of services and require me to take 2 days off work you have now also charged me for services not provided.

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Moderator Casey_
Moderator

Re: Billing - Incorrect Charges

Hey VickyC, more than happy to look into this for you. Can you please PM us your account details, full name and DOB? 

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