Showing results for 
Search instead for 
Did you mean: 
Ask a Question
For Australian Bushfire info please click here
New Contributor VickyC
New Contributor

Billing - Incorrect Charges

I've been charged a disconnection fee, for services which could not be delivered as agreed when I signed up.


I communicated this during my disconnection phone call and was advised and guranteed I would not be charged. Yet I now have 500 of discconection fees to my bill.


I would like to have someone contact me about this and resolved within the next 72 hours. I will lodge a complaint to the TIO if this is not resolved. Not only did Optus delay my connection of services and require me to take 2 days off work you have now also charged me for services not provided.

0 Kudos
1 Reply
Moderator Casey_

Re: Billing - Incorrect Charges

Hey VickyC, more than happy to look into this for you. Can you please PM us your account details, full name and DOB? 

0 Kudos
Top Contributors