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cshunter
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New Contributor

Billing Enquiry

I just received an invoice that I didn't expect.  I cancelled my service two weeks ago and I just received an invoice for another full month.

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Tigers1719
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Trusted Contributor

Re: Billing Enquiry

@cshunter 

The Optus staff that are active in the Yes Crowd do not have access to Customer Accounts.

I suggest you have a look at this link 
https://www.optus.com.au/for-you/support/feedback-and-complaints

At the bottom of the page is a mail address, write a letter and attach any supporting documentation of the cancellation.

 

I am an Optus user.
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