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Billed on inconsistent days per month on Optus

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VistorS

Hi,

 

I have pulled the due date for 4 of my most recent bills:

 

November 06

+ 29 days

December 04

+ 36 days

January 08

+ 25 days

February 01

 

Howcome there is so much inconsistancy when it comes to the due date of each bill cycle?

 

Thanks!

Re: Billed on inconsistant days per month.

Ray_YC

Hi,

Quite curious to know why that is also, we'll need your account information to check this out.

Please send me a PM with your full name, service number and date of birth and we'll go from there Smiley Happy


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Solution

Re: Billed on inconsistant days per month.

Ray_YC

FYI
 
In most scenarios the due date is 14 business days from the bill issue date. If that date lands on a Public Holiday, it falls to the next business day. An example with recent billing months:

Issued 14/9, due date 5/10 (21 calendar days) - includes 3 weekends/6 non business days + Public Holiday
Issued 17/10, due date 6/11 (20 calendar days) - includes 3 weekends/6 non business days
Issued 14/11, due date 4/12 (20 calendar days) - includes 3 weekends/6 non business days
Issued 14/12, due date 8/1 (25 calendar days) - includes 4 weekends/8 non business days + 3 Public Holidays

Cheers!


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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