Bill not updated


Hi all,


I had issues with my bill being overcharged and after a few phone calls and live chat I was assured it would be fixed within 48 hours and the home page would be updated to reflect the changes. Now the issue is this hasn't happened yet and it still has the balance that I was over charged. Question is will this be updated and if so when and why hasn't it been done yet? Getting really fed up with being told yes then nothing happens



Re: Bill not updated


Hey there @Abbott3, sorry for any frustration caused over this Smiley Sad

Has it since been updated? Was it a credit we applied? 

Happy to check it out if you're still needing a hand, I'll just need you to PM me for privacy reasons please. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
11 Kudos
7 Kudos
6 Kudos
5 Kudos
3 Kudos