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New Contributor bp122
New Contributor

Bill fright charged $40 for content services I don’t know anything about have I been scammed.

 
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Online Community Manager
Online Community Manager

Re: Bill fright charged $40 for content services I don’t know anything about have I been scammed.

Hi @bp122

 

A quick search of the forum and you'll find that we have an abundance of threads on this topic. I've copied and pasted a response below that might prove to be helpful.

 

We'd need you to jump onto live chat → www.optus.com.au/livechat/pmobi and ask the consultant to action the following tasks:

  • Ask the consultant to set your Premium SMS spend control limit to $0.00. This prevents any third party provider from charging your Optus account.
  • Ask to dispute the content charge. The agent will submit a dispute and a refund will be processed within 2-3 business days. You'll be given the option of either a cheque or a direct credit refund.

If you run into any issues, give us a shout. 

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