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New Contributor Davidson12
New Contributor

Bill already paid

Hi I keep receiving email notifications to pay an overpaid bill which I have proof on my statement that i've paid on 4th September.  No one seems to be able to resolve this for me!!

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2 Replies
Online Community Manager
Online Community Manager

Re: Bill already paid

Hi Davidson12,


Does the notification match up with your account for what was owing?

What email address is it coming from?

How have you spoken to Optus to try and get it resolved? i.e. Phone, Chat, in-store, Social Media, etc.


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New Contributor K-C
New Contributor

Re: Bill already paid

They are charging me for services that should be free as well. Optus has been a joke ... Their billing engine is broken.

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